Every patient call, paced to a free nurse.
Upload your patient list. The autodialler calls each patient only when a nurse is free, plays your message and puts them straight through. Built by Viegli on Mitel CX and Mitel Workflow Studio.
From spreadsheet to conversation in four steps
Your team uploads a list and picks the call type. Everything after that runs by itself.
- 01
Upload the list
Use the patient export you already produce. Names and numbers are read straight from it.
- 02
Wait for a free nurse
The autodialler watches your nurses' availability live, and holds each call until one is ready.
- 03
Call and inform
The patient is rung and hears a short recorded message about why you are calling.
- 04
Connect and record
The call goes straight to the free nurse, and the outcome is logged before the next patient is called.
More conversations, no wasted calls
A nurse is ready for every call
A patient is only called when a nurse is free to speak to them, so nobody answers to an empty queue.
Nurses aren't left idle
When several nurses are free, several patients are called at once: one for each nurse.
Works with your exports
No reformatting. Report titles and banners are skipped, and mobile, home and work numbers are tried in order.
Every outcome recorded
Connected, no answer, hung up or transfer issue: each call ends with a clear outcome for follow-up.
Live view and stats
Watch a campaign as it runs and see connection rates per campaign on one page.
One tool, several services
Each call type has its own queue and message, and campaigns can run side by side.
Enterprise-grade Mitel technology, orchestrated by Viegli
There is no new phone system to buy or learn. The autodialler works with the Mitel contact centre your nurses already use.
Autodialler
Designed, built, hosted and supported by Viegli. It reads your lists, decides when each patient can be called, and keeps track of every outcome.
Mitel Workflow Studio
Mitel's cloud workflow platform places each call, plays your message and hands the patient over to the contact centre.
Mitel CX
Your contact centre: the queues, the nurses' availability and the call handling your team already relies on.
Nothing is installed on your contact centre servers. Read the technical architecture for how the pieces connect.
Designed to be safe, secure and dependable
- Encrypted connections. Every connection to and from the autodialler is encrypted, from staff browsers to the Mitel platforms.
- Only authorised access. Staff log in, and every message from the phone platform is authenticated.
- No changes inside your network. It connects out through your existing Mitel Border Gateway.
- Keeps going through glitches. It reconnects by itself and pauses calling rather than guess at nurse availability.
- Minimal patient data. Only what is needed to place a call and record its outcome.
- Supported by Viegli. A UK Mitel specialist that builds, hosts and looks after the service.
See the autodialler working with your Mitel contact centre
Tell us about your service and the calls you need to make. We'll show you how it fits with your Mitel CX setup.
Viegli UK Ltd
- doclever@viegli.net
- Phone
- 020 3675 8798